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AUDIT FORM
Audit
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Answer the following questions about your online shop. At the end you will receive your valuation and report with detailed solutions to increase your credibility and trust of your online shop.
Do you show a contact telephone in all of the pages of your ecommerce?
Yes
No
Do you have and use a “live” chat in your ecommerce?
Yes
No
Do you make visible the hours of customer service where a response is expected at the moment?
Yes
No
Is there occasions when you can’t answer a phone call o message on the chat in the customer service hours?
I answer 99% of the calls
We often lose a few calls
Are your contact forms of easy access?
Yes
No
Can you easily see a email contact in your ecommerce page?
Yes
No
Do you respond to your visitors/buyers emails in less than 24 hours?
Yes
No
Do you have a sections “who we are” or “about us” where you explain about the company and its activities?
Yes
No
Do you show pictures of your team and links to their professional profiles?
Yes
No
Do you show the values with which your business is committed?
Yes
No
Do you have a section of frequently asked questions?
Yes
No
Do you use any mechanism to obtain opinions of previous users on your platform through a well known external service?
Yes
No
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Do you control the publications of the users on your platform through a well known external service?
Yes
No
Do you show quality stamps that are audited by an outside company?
Yes
No
Do you show any labels from awards or acknowledgments your ecommerce has earned?
Yes
No
Do you show information about mentions and news about your ecommerce appeared in media and other formats?
Yes
No
Do you clearly show your return and refund policy?
Yes
No
Do you mention if you work with recognized external platforms and media for the management of online payments?
Yes
No
Do you use a secure connection: https on all your pages?
Yes
No
Do you show the physical address where your business is located?
Yes
No
Are the texts of your ads consistent with your online store?
Yes
No
Do you systematically review your platform to solve broken links, problems in forms and other aspects that generate bad user experience and mistrust about the professionalism of your ecommerce?
Yes
No
Do you clearly inform your users which fields of the forms are mandatory and which are optional?
Yes
No
Have you enabled clear messages to help your visitors when they made mistakes in the registration or payment process, explaining what they should check, complete or mark?
Yes
No
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Do you make it clear to your visitors that you will make correct use of the data that you request during the registration or purchase process?
Yes
No
Do you use tools or functionalities that allow your visitors to share in your social profiles the purchases made in your store?
Yes
No
Do you offer your visitors the possibility of seeing in your store friends and acquaintances from their social networks that have liked your trade and / or have made purchases in it?
Yes
No
Do you show all your tax information from your online store?
Yes
No
Do you show the data required by law if you carry out a regulated activity: number of collegiate, academic title, etc ... and who issued them?
Yes
No
Do you send advertising or other commercial information to users who have not given you their prior consent?
Yes
No
Do you communicate the delivery date?
Yes
No
Do you indicate to your users what step of the registration or purchase process they are in at each moment?
Yes
No
Do you use easy and intuitive mechanisms to remove products from the shopping cart during the payment process?
Yes
No
Do you offer at least 3 different forms of payment in your Ecommerce?
Yes
No
Do you have automated sending of immediate emails after making a purchase?
Yes
No
Do you make it possible to track your shipments so that your buyers know where the delivery is?
Yes
No
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